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Since 1990 - East London Based British Brand Specializing in Leather Goods

Privacy Policy

Last Updated: [08-07-2025]

At Portobello Leather House, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://portobelloleatherhouse.co.uk/


1. Information We Collect

We collect personal information to provide a seamless shopping experience. The types of data we collect include:

a. Personal Information (provided by you)

  • Name, email address, phone number
  • Billing and shipping address
  • Payment details (processed securely through Shopify and not stored by us)

b. Automatically Collected Information

When you visit our website, Shopify collects:

  • IP address, browser type, and device information
  • Pages visited and time spent on the site
  • Cookies and tracking data (for analytics & advertising)

c. Shopify & Third-Party Services

Our store is hosted on Shopify Inc., which provides the platform and ensures secure transactions. Shopify may store and process your data as per their Privacy Policy (Shopify Privacy Policy).


2. How We Use Your Information

We use your personal data to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and updates
  • Improve website experience and marketing campaigns
  • Prevent fraud and ensure secure transactions

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage or disable cookies in your browser settings.

Types of Cookies We Use:

  • Essential Cookies: Required for the website to function
  • Analytics Cookies: Help us analyze website traffic (Google Analytics, Shopify Analytics)
  • Marketing Cookies: Used for personalized ads and promotions

For more details, visit our Cookie Policy.


4. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

  • Shopify: For order processing and security
  • Shipping Carriers: To deliver your orders
  • Payment Providers: To securely process payments
  • Marketing & Analytics Tools: For advertising and performance tracking (Google, Facebook, etc.)

All third-party providers comply with data protection regulations.


5. Data Protection & Security

We implement strict security measures to protect your personal information, including:

  • SSL encryption for secure transactions
  • Shopify’s PCI-DSS compliance for payment security
  • Restricted access to sensitive information

6. Your Rights & Choices

Depending on your location, you have the following rights:

For EU/UK Customers (GDPR Rights):

  • Right to access, correct, or delete your data
  • Right to withdraw consent for marketing emails
  • Right to request a copy of your stored data

For California Residents (CCPA Rights):

  • Right to opt-out of data sharing
  • Right to request deletion of personal data

To exercise your rights, please contact us at [Your Support Email].


7. Retention of Data

We retain your personal information only as long as necessary for order fulfillment, legal compliance, and business operations.


8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, payment providers). We are not responsible for their privacy policies.


9. Updates to This Privacy Policy

We may update this policy to reflect changes in legal requirements or business practices. Please review this page periodically.


10. Contact Us

If you have any questions regarding our Privacy Policy, contact us at:

📧 Email: portobelloleatherhouse@gmail.com
📍 Address: 187 Portobello Road, London, UK

By using our website, you agree to this Privacy Policy.