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Welcome to our store

Since 1990 - East London Based British Brand Specializing in Leather Goods

Returns

Returns & Refunds

We stand by the quality of our products and offer a 30-day money-back guarantee for your peace of mind.

Return Policy

  • You may return your item within 30 days of receiving it for a full refund or exchange.
  • Items must be unused, in original condition, and with all tags attached.
  • Return shipping is the buyer's responsibility unless you have received a wrong or damaged product.

  • If the item is defective, damaged, or incorrect, we will cover the return shipping costs.

How to Initiate a Return

  1. Contact Us: Email our support team at [Your Customer Support Email] with your order number and reason for return.
  2. Receive Return Instructions: We will provide you with a return authorization and address.
  3. Ship the Item: Securely pack the item and send it back using a trackable shipping method.
  4. Receive Your Refund: Once we receive and inspect the item, your refund will be processed within 5-7 business days to the original payment method.

Exchanges

If you would like a different size or style, please place a new order and return the original item for a refund.

For any questions or assistance, feel free to contact our customer support team.